[Resolved]  Godrej Appliances — charges extra in replacing parts

Address:Patna, Bihar, 801503
Website:www.godrejsmartcare.com

Date :21 may 2018
I called for service for my godrej refrigerator as it was cooling continuously without cutoff. Technician changed the cutoff switch and charged rs 400 for that.
After a day i got sms from godrej smart care that thankyou for paying rs 100. That means technician cheated me rs 300.

I just need to know the whole thing clealy form service incharge or return my rs 300 back.
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Jul 8, 2018
Complaint marked as Resolved 
Godrej Appliances customer support has been notified about the posted complaint.
Verified Support
May 23, 2018
Godrej Appliances Customer Care's response
Dear Sree Dhar,

We’ll surely look into this. Your details have been shared with our team. Be assured, they’ll connect with you at the earliest to address your concern.

Regards,
Godrej Appliances Team.
Verified Support
Jun 05, 2018
Godrej Appliances Customer Care's response
Dear Sree Dhar,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Regards,
Godrej Appliances Team.
Complaint comments 

Comments

Due to the faulty design of the freezer door it is the SECOND time i got to replace the same in the first 6 months of purchase. If it goes the same way, i may require 50 nos of freezer doors for the life time use of my refridgerator.
I request that my freezer door may be replaced free of cost since i m not responsible for the faulty design.

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