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Godrej Appliances

[Resolved]  Godrej Appliances — complaint about cooling problem

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Dear sir - this is to inform you that i have bought godrej refrigrator on 1/04/2015 but after 2.5 years its cooling capacity getting slow and slow. I complaint it to your customer care. They gave my no. To service engineer incharge. He is saying that the gas is getting empty and you will have to refill it.
How can it be happen in such a short time. Iam having another fridge of about 12 year ago and still working well. So kindly get corrected the matter
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Dec 10, 2017
Complaint marked as Resolved 
Godrej Appliances customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2017
Godrej Appliances Customer Care's response Dear Kuldedep,

We’ll get this checked. Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

Regards,
Godrej Appliances Team.
Oct 26, 2017
Updated by Kuldedep Singh Sir My Complaint no is 1748092 and contact no. is [protected]. Kindly do the needful at the earliest .

thanks and regards

Kuldeep Singh

Kasna, Greater Noida

Gautambuddha Nagar U.P
Oct 30, 2017
Updated by Kuldedep Singh DEAR SIR ACCORDING TO YOUR I HAVE SENT YOU MY MOB. NO. AND COMPLAINT NO. ALSO BUT BUT NOT A SINGLE STEP IS FORWARDED AGAINST MY COMPLAINT. WHEN I HAVE CHECKED MY COMPLAINT STATUS IT'S SHOWING TO BE SOLVED . IS THIS THE RIGHT WAY TO SOLVE THE PROBLEM S. DO NOT MAKE FOOL OF THE PEOPLE. GODREJ BRAND NAME IS GOING WORST AND WORST DAY BY DAY. SO MANY COMPLAINTS ARE BEING POSTED DAILY ON THE MAIL. BUT YOU PEOPLE ARE NOT RESPONDING SINCERLY
Verified Support
Oct 30, 2017
Godrej Appliances Customer Care's response Dear Kuldedep,

We're unable to trace your issue by the given number. Request you to register the complaint by calling us on our toll-free number[protected] or online here: http://bit.ly/2xLUhEi.

Please share the complaint no. and registered mobile no. so that we can address your issue ASAP.

Regards,
Godrej Appliances Team.
Nov 01, 2017
Updated by Kuldedep Singh Dear sir I have again registered the complaint and its no. is 482886. Customer care service is saying that we will have to pay Rs.355 As service charge. When I have told you the problem which belongs to pre time default. So why should we pay for that.
Verified Support
Nov 01, 2017
Godrej Appliances Customer Care's response Dear Kuldedep,

We're still awaiting your details. Kindly share the same for quicker assistance.

Regards,
Godrej Appliances Team.
Nov 02, 2017
Updated by Kuldedep Singh I have given the details then for what you are waiting ?Complaint no 482886 and my mob no. is [protected]
Nov 03, 2017
Updated by Kuldedep Singh Dear Sir what should I do ? I have given you my complaint no. and mob. no. but no response is there. Yesterday

consumer customer care called me and said to deposite Rs10 in rbi as fee but could not be deposited due to net problem. So kindly send the related engineer to check the problem
Nov 03, 2017
Updated by Kuldedep Singh Dear Sir Kindly Notice my problem sincerly as nobody is taking interest to solve the problem. My complaint is also closed now saying that door was closed when technician reached at home. But this is absolutely wrong nobody has come to vsit yet .They are just doing formalties. Is this the way to solve the problems that without visiting they have closed the complaint. Kindly tell me what should I do ? Will this problem be solved or not?
Verified Support
Nov 03, 2017
Godrej Appliances Customer Care's response Dear Kuldedep,

We have forwarded your details to the concerned team and assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.
Nov 06, 2017
Updated by Kuldedep Singh Sir What happened about my complaint . Till today result is zero no body has come to visit the problem . Shall I leave this matter? Please reply me immidiately as I am suffering the problem from so many days and you people are just assuring me. If you are unable to solve the problem then tell me I should go ahead regarding my problem.
Verified Support
Nov 09, 2017
Godrej Appliances Customer Care's response Dear Kuldedep,

We understand that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Godrej Appliances Team.
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Comments

Dear Sir I am following up you since 23oct 2017 per day. But the result is zero .I am facing the problem but you are not responding accordingly . I request you to kindly get it correct immediately so that a person could maintain a faith on you. I am being assured for last 14 days that it will be done . This is not the proper way . Kindly do the needful
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