Godrej Appliances — Complaint against service request K[protected]

Dear Sir/Madam,

One of our illiterate poor villagers purchased one fridge and it was found defective in its warranty period. One complaint K[protected] was raised and your support person visited also.
He also mentioned one circuit board needed to be replaced and informed about his revisit.
But almost one month has passed.
While checking we found the case was closed. How will you close before the issue is resolved?
Please arrange a technical person visit along with parts at the earliest.
Complaint was raised from mobile number [protected]