[Resolved]  Godrej Appliances — Complaint for product quality and services-godrej split ac

Address:

Muzaffarpur, Bihar, 843130

I have purchased one split ac model no gsc18fg6rog from pawan ‘s onida arcade, tilak maidan road, muzaffarpur vide bill no 275 dt 12.04.2016.
The installation was carried out through the dealer by godrej representative. As i recall the technician who first came for installation was not properly trained and did not install the indoor unit in proper alignment. His job was not at all satisfactory. Subsequently another technician came and completed the job to our satisfaction.
Soon after the ac started developing signs of trouble. Within a fortnight of installation, one night suddenly water started dripping out of the indoor unit. Complaint (Ref no x [protected]) for the same was lodged and technician visited, however could not find the exact reason for such malfunction as at the time of visit of technician the ac behaved normally.
Though the above problem was not repeated again but the performance of the ac deteriorated slowly and was not cooling to desired level. Complaint (Ref no x[protected]) was again lodged on and technician visited after a delay of 5-6 days. After examining he opined that the gas is low. Presently the ac is not even taking start. I am following up with the dealer and the technician, but all in vain.
You are requested to pl look into the case as such why there is deficiency in the product quality and services from godrej company in timely resolving the issue of customer.
Hope the matter would be taken seriously and resolved promptly.
With regards
D. K. Saha
[protected]
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