[Resolved] Godrej Appliances — delay in providing service even after advance payment

[Resolved] Godrej Appliances — delay in providing service even after advance payment

P pkmaddy from Allahabad, Uttar Pradesh

I lodge a complain for my fridge on 25 may 18. A technician visited on 26 may 18 and said compressor needs replacement and ask for rs 3000 as advance. Today is 31 may and he didn't turned back even after taking adv of rs 3000/-. I tried several times to customer care and service center but could not get any reply. This is the way company is bluffing customer. I have sent a mail to godrej smart care yesterday but nothing has happened Was this information helpful? No (0) Yes (0)
Jul 18, 2018 Complaint marked as Resolved Godrej Appliances customer support has been notified about the posted complaint. Verified Support Jun 05, 2018 Godrej Appliances Customer Care's response Dear Customer, We regret the inconvenience caused. Please share the complaint number & your registered mobile number as it will enable us to help you further with your concern. Regards, Godrej Appliances Team. Verified Support Jun 07, 2018 Godrej Appliances Customer Care's response Dear Customer, We are still awaiting your details. Please share the same as it will help us resolve your issue at the earliest. Regards, Godrej Appliances Team. Verified Support Jun 11, 2018 Godrej Appliances Customer Care's response Dear Customer, As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query. Regards, Godrej Appliances Team.
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Comments

Chiranjeevi chejarla

from Hyderabad, Telangana

Our refrigerator can not work properly..it will stop automatically at night time daily.Already we had given a complaint to your local service providers by a call.but they are not responded.please respond as soon as possible & rectify our refrigerator's problem.Thanking youyenu