[Resolved]  Godrej Appliances — double door refrigerator

Sir,
Sub:contract no.[protected]/07/09/2017
I have renewed my contract for 3 years starting from 07/09/2017 to 06/09/2020. My complaint for fault is also registered (B[protected] dt.26/08/2018). I am told to pay visit charges. But in contract, it say' 50% will be charged for any complaint not covered under the plan.
But my complaint is covered under the plan.
How fair is it?

Chhaya p rao
[protected]
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Oct 1, 2018
Complaint marked as Resolved 
Godrej Appliances customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2018
Godrej Appliances Customer Care's response
Dear Customer,

We’ll surely look into this. Your details have been shared with our team. Be assured, they’ll connect with you at the earliest to address your concern.

Regards,
Godrej Appliances Team.
Verified Support
Aug 31, 2018
Godrej Appliances Customer Care's response
Dear Customer,

We understand that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Godrej Appliances Team.
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