Godrej Appliances — Eon Ac Faulty Unit Delivered

We have bought a Godrej Eon AC about 45 days old. From the day of installation the AC is consistent in not performing. The new Installation took two days to Install & which was ok but the Installation folks charged Installation charges & did not provide a bill. The AC was sold with the advertising of Free Installation. With in couple of days The Godrej Eon AC (Split) started to make annoying sound. To which we called the Customer care & the response time is 24 to 48 hrs. The repair man arrived on the 3rd or 4th day & Removed some parts from the exhaust which was making the sound. The parts could have been essential for the the Blower to work. But they were removed. The AC was not used for a week as we have two AC's in the hall. When tried to use the AC after aa week. This time the AC surprisingly blowing only Hot Air. Complained to Customer Care. The Repair man arrives & gives his opinion that the AC is not having any GAS. (A Brand New Unit) not even within the months of installation the AC is out of GAS. The response time to fill the Gas is 24 to 48 hrs again after the First Repair Man gave his expert opinion about the Gas was out. Now 6 days have passed no gas man. Next step called the Customer Care - Took the no of the service center -The service center people say that they are out of Gas - Next day called - this time they say it is raining (It rained in the morning) But these people have decided not to work the whole day. The Problem is still unsolved After 9 Days. (General turn around time is 24 to 48 Hrs) Should have thought 10 times before buying this product. which takes less current than an hair dryer? Really I dont think so.
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Dear Real Indain Power,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

Kindly provide the complaint Number & your Mobile Number so that we can resolve your issue on priority.
You can get the complaint Number by calling us on our toll free number[protected].

Regards,
Godrej Appliance Team.
Dear Real Indain Power,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on:[protected]/1800 – 225511.

Regards,
Godrej Appliances Team.

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