We have bought a Godrej Eon AC about 45 days old. From the day of installation the AC is consistent in not performing.
The new Installation took two days to Install & which was ok but the
Installation folks charged Installation charges & did not provide a
bill.
The AC was sold with the advertising of Free Installation.
With in couple of days The Godrej Eon AC (Split) started to make annoying sound.
To which we called the Customer care & the response time is 24 to 48
hrs. The repair man arrived on the 3rd or 4th day & Removed some
parts from the exhaust which was making the sound. The parts could have
been essential for the the Blower to work. But they were removed.
The AC was not used for a week as we have two AC's in the hall. When
tried to use the AC after aa week. This time the AC surprisingly blowing
only Hot Air.
Complained to Customer Care. The Repair man arrives & gives his
opinion that the AC is not having any GAS. (A Brand New Unit) not even
within the months of installation the AC is out of GAS.
The response time to fill the Gas is 24 to 48 hrs again after the
First Repair Man gave his expert opinion about the Gas was out.
Now 6 days have passed no gas man.
Next step called the Customer Care - Took the no of the service center
-The service center people say that they are out of Gas - Next day
called - this time they say it is raining (It rained in the morning) But
these people have decided not to work the whole day.
The Problem is still unsolved After 9 Days. (General turn around time is 24 to 48 Hrs)
Should have thought 10 times before buying this product. which takes less current than an hair dryer?
Really
I dont think so. Was this information helpful? |
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Regards,
Godrej Appliance Team.