| Address: | G-1017 , 1018, Jaipur, Rajasthan, 302022 |
Ear sir,
This is in reference to the godrej air conditioner we purchased from your store in jaipur on 27.07.2017 vide invoice no. 5qi/11000227. We were in no hurry to buy an air-conditioner that time but after your repeated follow ups for exchanging old window ac with new one, we finally agreed to buy from your store. The day the air-conditioner was installed it was not cooling properly and your customer service person asked us to wait for 24 hours to let the ac run properly. The small room was not at all cool even though we tried to decrease the temperature. We managed somehow because the ac in that room was not used much all throughout the year.
This summer we used the ac but it wasn't cooling properly. So we called your service centre and got it checked with the technician and he checked thoroughly and specified a defect in the product. He assured us that it will be repaired in two days time. Well it took them more than a month to repair the ac with a hefty bill amounting to rs. 10495/-. To our utter surprise, the air conditioner is still not able to cool a small room even after repair. We are writing to complaint that we are not interested in getting this product repaired again rather since it is a defective piece, we demand a new working piece in replacement.
We believe you will look in to the matter and help us get another new piece. We are really disappointed the way everything was handled. It’s been almost months and we are not able to use the air conditioner. Kindly look into the matter urgently otherwise we will report the matter in consumer court.
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