Dear Sir/Madam,
With reference to the above subject, I hereby state that we had purchased a Godrej split ac 1.5 ton from reliance digital store sri ganganagar on 15th aug, 2019.
The product ran effectively for one year.
We also had AMC for the product. But the product started to give Error E6 in the second year. We approached the toll free number and lodged a complaint regarding the same. The service center took 15 -20 days for it to repair. Any how the ac was okay now.
Now, in 2022 the ac started showing the same error E 6, we again lodged a Complaint on the toll free number of Godrej on 23rd of July, 2022 CIN 396. The service center staff came twice.
For the first time they denied accessing the ac saying that's it's late because they came in the evening around 7:30pm. We insisted them but they rudely said it requires more than 2 hours and we need to go home. My question was ; why did they visit us at that time even if they won't check what's the problem?
The second time they approached on the next day, they just took a look over it and said we need to change the PCB of this ac. But that will come from Mumbai as we are out of stock. They asked us to wait for 7 days.
On my request, they visited us for the third time and the ac started working after they did some check up. And they asked us the CIN number because the ac started working we gave them and they closed the complaint. But after some hours the ac again started showing the same error E 6. We called the service center manager, he said the PCB needs to be changed and we'll change it in 10 days. Now as on today 31st July, they're still saying it will take 3-4 days to change it because it is not in stock.
We're so frustrated, in this season of humidity and hot weather how are we able to survive ? If the Godrej company really needs that much time then they must provide us a standby product for the time being.
Now, I am going for consumer forum to lodge the complaint for the product as well the mental harassment it has caused us in these past days.
Regards
S.P Grover
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