[Resolved]  Godrej Appliances — Godrej/washing Machine EON ALLURE 7.5KG poor service, Worst Machine NOT WORKING SINCE INSTALLATION

Address:

Mumbai City in Maharashtra

Dear Sir/Mam
Greetings of the Day
This complaint is regarding my worst purchase washing machine in my life GODREJ EON ALLURE 7.5KG. NOT WORKING SINCE INSTALLATION

This line is from google that seems true that Godrej is famous for manufacturing soaps, liquid detergents, hair colourants and toiletries. Not for washing machine and electrical equipment Request you to please not step in the electrical field.

I write this complaint after not getting success raising many complaints on customer care, service engineer visited 5-6 times but my issue is not getting resolved. Many times the complaints are closed without a visit. As you know that we purchase a washing machine for our help/comfort not for raising complaints.
I have been facing major issues with the machine from the delivery date .at the delivery their scratches that seems like it is reused that time I raised my first complaint that after regular follow-up washing machine is replaced. After that the hard sound while washing clothes that come after 25 days has not resolved since today’s one-year completion, Engineer came and said there is a change of that part replaced/only said and close the ticket.
Today I do not raise the complaint as I am fully frustrated that`s why I send the complaint on this portal.
When I visited this portal I see that the problem was that 80% of washing machine users is facing the issue with that model and 15% are not aware of the complaint portal and 3% do not want any problem finally the satisfied customer percentage is 2%.

Finally, I want a resolution that Requests you to please take this washing machine back and take it as E-waste and back the purchase money with interest.
My purchase value with AMC is Rs22, 526/- with 12% interest please back the amount is Rs25, 229/-. Please take action ASAP otherwise we take legal action.

Thanks & Regards
Anoop Saxena