Godrej Appliances — Microwave touchpad

Address:

Avishkar chs Ltd,C-35/103, shanti nagar sector 9, Mira road East

In July 2021 I had complained about touchpad not working and my appliance is under AMC the company sent the technician and he informed that the touch pad is not covered under AMC and I will have to pay 523 rs to replace it which I did, but after replacement also the issue is not resolved the technician informed that it should work after some time which it did not, I again lodged a complaint on 25th August 2021 this time àlso the technician informed that touch pad is faulty and told that it is covered under AMC which was strange because previously I paid for the touchpad.
He replaced the touchpad under AMC but again same issue then he told that he will send a senior technician who came after 2 days this senior technician was the same person who had replaced the touchpad in July.
He also tried with another touchpad (3rd time) but same issue after that they left without informing any details
Then I received a call from vasai service center by a person called urmila and she informed me that she will arrange a person to collect the microwave and bring it to their workshop which is on 3rd of September and iam still waiting for the person to arrive when I called her back on 7th September she is giving lame excuses like person not available to commute by train. Please look into the matter and resolve my issue.