Godrej Appliances — Non refund of excess amount collected at the time of placement of order for refrigerator

Address:

Gurgaon, Haryana, 122003

I had placed an order for refrigerator model RTEON 290 P4.3 in Denimpetals colour(product code 2M3G) in exchange of my old refrigerator on 02/07/16 vide application number 2010148. Before delivery the warehousing incharge informed me that instead instead of denimpetals the available colour is Silver metallic and whether that acceptable. on my raising the query about difference in cost, I was assured that excess amount would be refunded.
I was supplied the refrigerator Item cod 2N3FMS model TR EON 290 P 3.4 Colour Silver Metallic on 06/07/16. When I enquired about the refund of the difference in cost of the two models, I was assured by your rep who had come to commission the fridge that the refund amount will be sent to my by cheque. I regret to inform you that the refund has not been provided so far . Kindly do the needful at your earliest