[Resolved]  Godrej Appliances — one ton split a/c

Address:600125

My one ton split a/c was not cooling and i made a complaint and one technician by name mr. Saravanan came to attend on 05/09/17. He told that circuit board is out and it will be rectified and fixed back. After one week when i contacter one miss. Mahalakhmi (Chennai) she told me that board is beyond repair and will be replaced with in a week, when i contacted again she answered me hat they have received a wrong board from mumbai. After a long time when i contacter her again she told me that board is of old type and it will take sometime to get. More than a month has passed and no solution is found. More over when i contact them the answer is evasive and irresponsible. Since i have trust in godrej all of my three a/c are are godrej make and fridge too. I have the feeling that the trust is being erroded slowly. Pl. Do the needful at he earliest.
Alex george
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Nov 30, 2017
Complaint marked as Resolved 
Godrej Appliances customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2017
Godrej Appliances Customer Care's response
Dear Alex,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

Regards,
Godrej Appliances Team.
Verified Support
Oct 26, 2017
Godrej Appliances Customer Care's response
Dear Alex,

We are still awaiting your details. Please share the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.
Verified Support
Oct 30, 2017
Godrej Appliances Customer Care's response
Dear Alex,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.
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