Godrej Appliances — Poor Service and denying basic warranty

Hi, I am getting very fed up with my AC which I purchased 3 years back, since it installed it started discovering so many technical issues and every now and then I had to chase Godrej Service center guys and every time they had taken more than 3 days for just an initial visit. I had get my AC Gas filled by Godrej but it got drained up in one month and after calling them again they said it'll now be on chargeable basis which is due to expire in warranty, we had to pay the money for Gas filling and after that every year we are facing this Gas issue and paying handsome amount for maintaining this piece of junk. This year, we came to know that it's compressor got some issue and need immediate replacement which is under 5 year warranty, now Godrej guys are telling me that I have to pay 2600 for gas filling as compressor will out of gas once replaced, now my question is - 1) How can they ask for money for Gas as this is a part of compressor only and due to fault in compressor the Gas will be draining up. 2) If I want it to be replaced without Gas, what the problem in this ?. This is my product, I have paid for this purchase and now wanted it to be replaced without any consumable item. (In this case Gas is became a consumable item for me which is shouldn't as this is the only thing which differ AC from normal Fan, but due to technical issue with the product, I am forced to get it filled every year and spending more than 2k) I also would like to let all of you aware - 1) I had already paid more than 8 thousand to multiple AC vendors for Gas filling. Even I paid 2000 a week ago to another AC vendor for Gas filling. 2)Godrej people and technician was not able to install it properly and after assurance still my gas is getting leaked again and again. 3) This is really very pathetic, firstly we are purchasing a product with the name of Godrej as Godrej was a market leader and famous for good performance. After selling low quality and earning their profit, they still like to keep earning with this type of tacts. 4)If someone from Godrej is reading this - please stop selling cheap and low quality product, you were great in past but now you are just making fool of your customers by degrading the quality. 5) Technical staff is also not competent and made so many mistakes in my case. 6) Short of manpower. Please help me as myself and my family already suffered a lot due to mental harassment and summer weather. Regards, Rohit Kumar +91 [protected] Complaint number - D[protected]
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