Godrej Appliances — Product /complaint return the amount.

Address:

Hno C-182, Nd Phase,Vanasthalipuram Hyderabad Telangana

We have come across bad experience with the customer service of Godrej,
I love Godrej products and customer for the past 20 years. I already used two washing machines before opting for the third one.
We have opted for a exchange for our old washing machine, One of the executive from the company came and explained about the new product.
He promised 425 Watts power motor and the products comes with 2023 dee norms, Once the products is delivered,
We do not see those features in the brochur or mentioned anywhere on the box, hence as informed the executive placed the return of the product.
The service is not happened as promised and want to return the product from our side. The old washing exchange amount was promised 4600 rs and now
they say will pay only 1000rs and is at all fair and the machine was in working condition.
I request to reburse at least 3000 rs for exchanged old product.
along with 21, 000 RS. which was paid for the new machine . Please reburse the amount and return the product (Fully Automatic Washing machine).