[Resolved]  Godrej Appliances — Refrigerator / delivery of different model from ordered one

Address:	631006
Website:	www.godrejappliances.com

First of all i want to tell you that i believe in indian brands, that's why i always give preference to select indian brand. But this time, one of the best name godrej down my belief.

I bought godrej refrigerator model no. Rd edge chtm 185 ltr 5* rating as per description and price shown by the dealer m/s shushma forms & agencies, jyoti nagar, chitilapakkam, chennai on 29 may 17 through csd.

On 04 jun 17 i got the refrigerator at my place. I was very happy to see the fridge of my choice with 5* rating but when i closely saw the model description on the package, it was not that which i have been ordered. I got the model no. Rd edge ct 2.2 185 ltr 2* rating. I thought the dealer has done a mistake. So i called the dealer many a time but he didn't pick up the call.

Then i decided to go to chennai and directly talked to dealer. On 06 jun means today i went to chennai and met the dealer. Mr. Dinesh was there. He told me that he has delivered the correct model. I shown him the photographs of the package which i got at my home. They were surely not the one of the fridge which i ordered.

Mr. Dinesh called the godrej rep mr. Arun. Mr. Arun talked to me and try to justify the mistake by stating that he has delivered a upper model than that of i ordered. I told him i don't want that, i want the model for which i have paid. Then he said that model has been discontinued by godrej. I asked if that so, why the dealer shown me the broucher of csd price list with 5* rating fridge. Mr. Arun said he has given a letter of model changing at same price and index no. To csd depot six month earlier but it's the fault of csd that they have not change it in thier file.

So i went to csd area manager and his rep shown me the price list of godrej appliances which was received by the csd from godrej company directly. There is nothing like this that model has been changed.

It means the reputated brand godrej cheating the defence personnel. By showing the other item and deliver the different item. This policy is not good. If i want the upper model or good model i will select it then it has to be delivered to me.

I want the same model for which i have paid and ordered.

Kindly look into this matter and solve it at the earliest.