[Resolved] Godrej Appliances — refrigerator - (godrej rf405sd)

Yamini760

from Hisar, Haryana

Address:	New Delhi, Delhi, 110077
Website:	www.godrejsmartcare.com

I have been mailing godrej since one month regarding the problem i am facing with my recently purchased refrigerator (Godrej rf405sd)

U got one response initially where i was told to call there toll free number and book a service for my appliance.

Initially the person was not ready to accept that there was any fault with the fridge (The compressor was creating noise and even if we touch the top of the fridge u will feel electricity shock)

Then the second person came and fixed that issue.

Post that the lower box of the refrigerator (The ice box) is not opening because the ice freezes at the channel which is used to pull it out, making it difficult to open the ice box.

I have written multiple mails to the customer support but these people do not even respond.

I had the worst experience with them.

And will for sure never purchase any godrej product in future.

Godrej sucks

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Nov 24, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2017

Godrej Appliances Customer Care's response Dear Yamini,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

Regards,
Godrej Appliances Team.

Verified Support

Oct 18, 2017

Godrej Appliances Customer Care's response Dear Yamini,

We are still awaiting your details. Please share the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Oct 22, 2017

Updated by Yamini760 Any update on this?
I have posted complain number and contact details already

Oct 22, 2017

Updated by Yamini760 ID: 1733896
Mohan Lal Sharma:[protected]

Verified Support

Oct 24, 2017

Godrej Appliances Customer Care's response Dear Yamini,

Your details have been shared with our concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Oct 24, 2017

Updated by Yamini760 Concerned person
I do not need any assurance. The refrigerator I have purchased is on emi if the issue is not resolved by the end of this month I will stop paying further installments. You can visit out place and take that refrigerator back. We don't need it anymore.
Regards
Yamini

Oct 29, 2017

Updated by Yamini760 Concerned person
A representative of yours came to our place 3 days back..after examining what ever he had to he said he will go back and revert us with report/ update after discussing about it internally. It's been three days and we have not heard from that person again.
We now want refund of the amount that we have paid as of now. We don't want to own a product of a company which is not interested to serve their customers or even revert them with a proper response. As i had mentioned above we will not pay any installment now. You can come and collect the refrigerator once you pay us the amount back that we have given till now. It's been three months that we are complaining we do not have any faith left in ur services and products. This is last time I am writing. You people treat your customers in the worst possible manner. I am highly dissatisfied and sure that godrej is worst company to trust on.

Oct 31, 2017

Updated by Yamini760 Concerned person
Shall i expect any response or is this matter closed form your side and i should now stop expecting any sort of help from the company?
Whether you are processing this complain or not still don't you think this is at least your responsibility to respond if a person is writing something to you.
Hope you guys bother to revert me with an update of what is the status of my complain and if it is ever going to get processed or not!!

For your reference i am attaching the bill of the refrigerator.

Reagrds
Yamini

Nov 07, 2017

Updated by Yamini760 This is to bring to your notice that since i got no revert from your side and even no one from you customer support team has bothered so far to look into this matter.
Considering your negligence and careless behaviour i decided not to pay the emi.
So far you must have got the update that payment has not been processed and let me get this fact cleared for you people that i will not initiate any payment for this product now.
Also, i now want to get refund of the amount that i have paid so far and take this product back from us.
Regards
Yamini

Verified Support

Dec 06, 2017

Godrej Appliances Customer Care's response Dear Yamini,

We understand that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Godrej Appliances Team.