[Resolved]  Godrej Appliances — Refrigerator not working properly

Address:

Chennai, Tamil Nadu

Hi Sir I am really apologetic for bringing to your kind attention the service level of the Field staff and the Service Centre handling the same. In the Initial instance I was informed that the call shall be attended within 24 hrs of placing the reuqest I have purchased a Godrej Refrigerator on 18th Oct 2009.Being more than 5 years, I have applied for an AMC {Annual Maintenance} which is in force until 14th Nov 2015. At present since Monday 13th Apr, there is no cooling effect. Not sure of the Fault within and so all the things kept inside have got spoilt. I have raised a call with Godrej Customer Care[protected] on 15th April 2015 @ 8:30 am. The call was then diverted to the Technical Service Centre responsible for attending our area. The competency of the guys hired by Godrej for Servicing is seriously questionable Due to Power Maintenance in our area yesterday, where the Current supply is cut from 9 am to 5 pm, my father (being generous enough not to have your technician waste his time unnecessarily in traveling ) called back to the Customer care and informed them to send a Technician to attend the Refrigerator by Morning today. I received a call from Service Centre +[protected] and the staff informed that a person will be attending. She also inquired if any SMS has been sent with the CRN number and a 3 digit number, that needs to be shown to the Technicial staff. Until now (16th Apr, 8:30 pm) there is no SMS that has been received on +[protected] Call reference raised via Online :C[protected] I called up the Service Centre at 9:45 am today @ 66619989 and the person attending the call informed that the Area technician in not well and hence another technician, who was looking at Kelambakkam area shall be sent by evening or else as first on Friday . To make sure I insisted her to send by today evening lest to avoid any further delay. The Service Centre person called and informed y Father on +[protected] that a technician will be calling and attending.Since there was no call until 7:15 today I made a follow up call and asked the current status. I was informed that the Field staff shall be attending only tomorrow.Since I have official commitments, it shall be good if I can have the technician attend before 10 am on 17th Apr 2015. I am afraid if the technician takas so much time even to check and confirm what is the issue, not sure how much time it shall take thereafter for rectification.