[Resolved]  Godrej Appliances — Regarding supply of defective air conditioners

Address:	400079
Website:	www.godrejappliances.com

Dear sir,
We had purchased 19 ACs in the June 2015 for our showroom and after installation all the ACs started giving problem one by one. We had raised service complains many times. Few of them were attended and many of them were closed with attended. The complain started from July 2015 till September 2015 and again from it started from March 2016 means when we are using all the ACs, fault starts and after lodging complain local service center take 7-8 days minimum to attend and then 15-16 days to resolve it and many times they left it without resolved.

The service given by them is only to pass the warranty period so that they can charge money for the services provided after warranty period.

All the Acs is having problem of Controller which they replace on chargeable basis in 3 Acs and out of all the 19 Acs that particular 3 Acs are working great after that. It means that all 19 Acs was having controller related problem from the very beginning since we purchased it means they supplied us all 19 Acs defective.

We are running pillar to post for getting the resolution from company side but no one had entertained us, rather a short of threatening we are getting that if you will not pay service charge they will file complain on us.

It is therefore we request you to kindly intervene and help us in getting justice.