| Address: | A/102 neeldeep residency Nr. G.D high school road |
Respected Sir,
On 10th June 2020 I purchased a split air conditioner which was billed Rs-26, 916 /- from popular online selling platform Flipkart. The installation and demo of the purchased unit was done by your company for which I paid Rs-3500 /- [ 10 meter extra copper pipe+3 meter extra drain pipe + standard installation charges ]. Also I was informed that the company provides 1 year warranty on the product. After installation the air conditioner unit was working fine and there were no issues.
But on 24th April 2021 the air conditioner unit suddenly stopped providing any cooling effect. So the product being under warranty I registered my first complaint through your customer care number. The executive there registered my complain and after few hours the technician from your company arrived at my location. After proper inspection he concluded that the air conditioner has no gas inside the compressor and so he will refill the gas and look for any the reason why there is no gas inside the unit which will fall under warranty and no charges will be taken by your company.
The Technician dismantled the whole indoor and outdoor unit and started to check for any leakages with soap-water solution. After spending approximately 6 hours he was not able to find any spots from where the leakage was happening and concluded that there is no leakage. He told that, he has tightened the pipe connections near indoor and outdoor unit and refilled the unit with gas. He also added that now the unit is working fine and there will be no issues anymore.
On 18th May 2021 I registered my second complaint on your customer care number because of the same issue happened again and the unit started facing issues in providing cooling. On the same day my complaint was registered and I was appointed a technician. The technician arrived at my location and after inspection said that there is no gas in the unit due to which the unit is unable to provide cooling. Also, he added that he has to again refill the gas and look for core of the problem and if the unit still faces the same problem, he will raise the request for replacement of the unit. Agreeing to the technician’s argument I allowed him to carry out his operations for the same. The technician this time again dismantled the whole indoor and outdoor unit and started to check for leakage with soap and water. After spending six hours approx he was still unable to find the leakage and concluded that the leakage must be very small and should be at the joints of pipes at indoor and outdoor unit. So he cut a section of pipe and rebuilt new joints and tightened the joints with new Teflon seal tape. As well, he filled the unit with gas and the air conditioner was now working fine.
On 5th June 2021 the air conditioner again stopped providing cooling and so I registered my third complaint on your customer care number; remember the product is still under warranty and this is the third complaint already. The appointed technician arrived at my location and after proper inspection he argued that the problem is still same so he has to again dismantle the whole unit and look for the same. Refusing to his argument I asked him to let me talk to the branch manager instead. So, he provided me with the branch manager’s number. I requested the branch manager to provide replacement of the unit. The branch manager being ridiculously rude said that he will not provide any replacement and the only thing he will do is just repair the product nothing else.
Due to this rude behaviour of your company professional and less skilled technician staff I did few mails to the company in whose reply I received a call from the concerned professional. The executive said that he will provide replacement of indoor unit copper coil and outdoor unit copper coil in which I will be charged nothing as the complaint was not resolved under warranty period. After a month I received a call from the rude branch manager and he said that he will just replace the indoor unit’s copper coil but not the outdoor unit as well. Even if the company has sent both indoor and outdoor unit’s copper coil, he will just replace the indoor unit copper coil and I will be charged for fitment for it as well.
Completely rejecting to his argument, I said that there is no need for him to replace any of the coils, I will talk with the company Professional instead through mail as my complaints were under warranty.
Again, I did few mails to the company regarding the problem but this time no response was received by me and after a week I received a SMS from your customer Care number that my complaint has been closed even when my problem was not resolved in anyway.
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