Godrej Appliances — Request for replacement of defective refrigerator

Address:	Radhakrishnan P. K. Lakshmi krupa, 2/227, Chinnammal Nagar, Near Jaycee School, Edayarpalayam Vadavalli Road, P. N. Pudur Post, Vadavalli, Coimbatore-
Website:	Godrej

Sir

I purchased a double door Godrej Make Refrigerator for my domestic use from an authorized dealer of Godrej at Coimbatore in December 2022. The refrigerator was duly installed in the kitchen on the ground floor of my house by your dealer and it remains there till date. While choosing this refrigerator, your dealer vociferously claimed that this refrigerator is most efficient and trouble free.

It was observed that due to some defect in the gasket fitted on the door of the refrigerator, the cooling effect was badly affected leading to overconsumption of electricity. I lodged a complaint. with the Godrej's Customer Care Cell vide Service Number E[protected] during last week i.e. well within the prescribed warranty period.

Since there was no update or response on my complaint, I called up the Customer Care Cell again and again and finally, a technician turned up on 11.12.2023. After inspecting the defective refrigerator, he called up his office and I overheard him saying that the gasket problem may be due to defect in the door of the refrigerator.

Thereafter, he suggested to me to remove the gasket, wash it in boiling water and dry it in bright sunlight and reinsert it in the door and it would work perfectly well. Sensing that this suggestion is not only impractical, but also a diversionary tactic, I turned down this suggestion straightaway.

In view of the above, I appeal to you to arrange for immediate replacement of the defective refrigerator and put an end to my woes of paying huge electricity bill.

Phone :[protected]
Alternative Phone :[protected]
Regards

P K Radhakrishnan