Godrej Appliances — Request of Refund. Amount collected for repair under warranty

Sir,

We have purchased a refrigerator of your company model no. REF RD EDGE PRO 190PD 4.2 (DC WINE SPRING 4 *)# 47170 on 7/5/2018 from M/s Bismi Appliances, Kaloor, Ernakulam, Kerala. The refrigerator showed complaint and was not working on 6/4/20222. This was informed to the Godrej customer care on the same date. The technician came and attended the complaint and gave us a estimation for Rs.8054/- as repair charges including compressor cost. The refrigerator was under 5 year compressor warranty and this was informed to the technician. But they insisted that we should pay the amount and collected Rs.8054/- for servicing the refrigerator.

This was shocking and a very bad experience to us. We have lossed all the faith in Godrej company due to the bad act of the company authorized service center M/s IDEAL,
Kaloor, Ernakulam, Kerala.
In the above circumstances, we request you to immediately take action in our issue and refund the amount collected from us. Purchase Invoice and Service Bill attached here with.
For Malabar Cochin Arcade P Ltd
General Manager