[Resolved]  Godrej Appliances — service of window ac

Address:Mumbai City, Maharashtra, 770001

Dear sir,

I have purchased a window air conditioner model no. Gwc 18gh 3 wjm/2010 (3 star) in the year 2010 from your authorized dealer parida brothers, sundargarh, odisha. My registered mobile no is [protected]. The remote type r09d/bgce whose image is enclosed herewith has gone out of order from a fortnight and i have booked a complain with the authorised dealer for a service requirement. Today service engineer md. Istiyar attended the call with a old blemish unpacked remote and marked with screw driver opening on the body whose cost reported to be rs.1000/- and show me the ac is running. But the remote was partially working. I denied to accept this remote which might be second hand.

Please make arrangement for it's service.

Sincerely yours,
Bharati patel
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Oct 16, 2017
Complaint marked as Resolved 
Godrej Appliances customer support has been notified about the posted complaint.
Verified Support
Sep 01, 2017
Godrej Appliances Customer Care's response
Dear Bharati,

Allow us to look into this. Your details have been shared with our concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.
Verified Support
Sep 12, 2017
Godrej Appliances Customer Care's response
Dear Bharati,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Regards,
Godrej Appliances Team.
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