| Address: | 8 Pubali Coop Hsg Soc Ltd, SSB Sarani, Bidhannagar, Durgapur - 713212 |
Inadequate cooling since 05-Apr'2021. Requested Service. Tech came on 14-Apr'2021 and started cleaning with Toothbrush. Told them why it was not cleaned with High Pr Jet Kit. They requested another date for bringing the kit which was provided i.e. 17-Apr'2021. They came with incomplete Kit and technician was untrained. Started spraying water (low pressure) without cleaning agent again with toothbrush. Told/Showed them that AC was not getting cleaned and that it was not the SOP to be followed which includes high pressure jet cleaning spray which was not done. They also had no camera/LED display unit to see cleaning inside the AC and they left. After they left, the AC was shutting down irregularly before reaching setpoint temperature. Technician again called on 17-Apr'2021 evening and they found that the earlier technician had left air temperature probe unconnected and it was floating in the water collected during earlier cooling. It was then attached correctly but cooling was insufficient. Even after running 30 mins at 24 deg setpoint, temperature was not reducing fast enough(ambient temperature was 30 deg in the evening) in a 100 sq ft room and setpoint temperature of 24 deg was not achieved in the room. They were unable to determine the cause and said they would come again on another day with cleaning kit. Air flow insufficient, Cooling insufficient, Gas in Unit - Not know, Other faults - Not known. The company expects customers to be R&D scientist so that the actual fault can be diagnosed by the customer and told to them. Completely dissatisfied by untrained, inexperienced service staff who try to fool the customer having paid Rs.8-9K for the AMC.
Appliance Sr. No. - [protected], AMC Appl No.[protected]; Contract Pkc. - HASCP00004801; AC Model - ASO5L3M; Model No. - GSC18FG5WNG; Product Code - 5L3M07 Was this information helpful? | 
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