| Address: | Ghaziabad, Uttar Pradesh, 201014 |
Hi Team,
This is to inform you that I bought a Godrej refirgerator (Model- Godrej Ref RTEON 290 P 3.4 Denim Petals) around 2 months back on dated 12-Apr-2016 from Vijay Sales, Indirapuram, UP-201014.
Refrigerator has stopped cooling 3 days back. Immediately we called a customer care number and filed a complaint against this.
2 days back, Rahul Singh (a godrej representative) came to our house. After investigations, he informed us that thermal fuse is not working and he will come tomorrow to fix this issue.
Then yesterday some Rajeev Kumar came to our house and he did again some investigations. He told us that PCB assembly is not working that has happened due to voltage fluctuation and he will fix it today. I seriously couldn't understand the fact that our refrigerator is stabilzer free and on top of that we have installed one more godrej stabilizer that was advised only by a godrej representative Rajeev Kumar at the time if refrigerator installation.
Concerns :
1. one representative is saying something else and second representative is saying something else. Who to believe ?
Why Godrej like reputed company keeps such incompetent technicians ?
2. It has been only couple of months buying this refrigerator a nd such a big fault has been incurred. Is this refrigerator model manufactured faulty from company itself?
3. I don't want to keep this fridge. How to replace this.
Request you to please take an immediate action as we are suffering from last 3 days.
Yours Faithfully,
Deepesh Saxena
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