[Resolved]  Godrej Appliances — Technician has not attened the case.

Address:

Bangalore, Karnataka

The service providers of Godrej smart care are horrible. I Raised a service request on 1st Jan 2015 for attending our washing machine on 3rd Jan. Filled all details in the online service request mentioning the date and time when I will be available. Got a call on 1st itself saying that they will send person. As I was busy that day, it was not possible for me that day. I again requested them on call for service on 3rd. On 3rd morning I got a call saying that they will be sending the technician by 1.30 pm. I agreed to them. But even when no one came or called, I called the service care number. They gave me one technician no. and the technician said he has not got my service request. Then after waiting for the whole day at home no one from Godrej called or turned up. On 4th I got a call from another technician asking me that he is coming. At that point of time I was around 30KM away from home and busy with some personal work. So my question is why in online service request the point is mentioned "the day and time for the technician to come". I have Appliance Protection Plan form Godrej, but when there is no proper response then what I have to do with "Appliance Protection Plan". So its my humble request to Godrej that kindly return my money which has been taken for "Appliance Protection Plan". And the worst part is I am facing the same situation for the second time.