[Resolved] Godrej Appliances — washing machine : service charged for doing nothing.

Gaurab Sahu

Address:

Gajapati, Odisha, 761206

I have logged a ticket for my washing machine which is not under warranty. So one of the technician visited my home and he charged 600 rs/- and not even given receipt for it. And also which hurts me very badly is he is not even fixed the product. He said he can not fix the item in my home and he asked me to send the product to office.in that case why he charged for doing nothing. Is it fair to take someones money like this. If i send the product to their office also courier company will charge minimum 2000 rs for transportation.

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Feb 7, 2018

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

Godrej Appliances Customer Care's response Dear Gaurab,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

Regards,
Godrej Appliances Team.

Verified Support

Dec 28, 2017

Godrej Appliances Customer Care's response Dear Gaurab,

We are still awaiting your details. Please share the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jan 05, 2018

Godrej Appliances Customer Care's response Dear Gaurab,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.