[Resolved] Godrej Appliances — washing machine - spinner not working

[email protected]

Address:

3/303, new aakar chs, marol maroshi road, beside aneri akruti building, landmark sevenhills hospital, Andheri East, 400059

Dear team,
We logged our compaint for the issue while spinning the top load washing machine.
The executive came for checking and found that button panel and outlet motor not working.
However, i informed them not to repair it as of now, and told them will inform when to change the parts, but now whole machine is not working.
This is really unexpectable, that the machine was partly running it's stopped. Now if we are calling the executive to make the machine how they found they are not answering our calls. This is how, goodrej company provides their services to their customer?

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Mar 15, 2020

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Feb 13, 2020

Updated by [email protected] Please send the executive Mr Adil who came on 12 February 2020 for checking the washing machine.

Verified Support

Feb 13, 2020

Godrej Appliances Customer Care's response Dear Sneha,

I am extremely sorry to hear about your experience and would like to take this opportunity to resolve your complaint. Kindly provide the complaint number & your mobile number via private message (or click here https://bit.ly/2KL3JSh) so that I can address this on priority.

Regards,
Dev

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Comments

[email protected]

Hi Dev,
I didn't receive any complaint no while logging the issue.

I do not know about how messenger app works. Provide another option so that you can contact me.

Godrej Appliances Customer Care's response, Feb 18, 2020

Verified Support

Dear Sneha,

As requested earlier, I will require your registered contact number and complaint number so that I can address the same as soon as possible. Kindly send the same here for further assistance. You can get the complaint no. by calling us on our toll-free no. 1800-209-5511. You may also log a request online here: http://bit.ly/2xLUhEi

Regards,
Dev

Molly Joy

After warrenty product shows poor performance.I serviced more than 3 times and spend above 7000 rupees and also poor service and shortage of spare parts.