[Resolved]  Godrej Appliances — washing machine which got faulty, not attending or replacing.

Address:	Mumbai City, Maharashtra, 400 037
Website:	[email protected]

Ref: complaint no.436000 &
Request no.128505 dated 16th october, 2017.
Dear sir,
I already lodged a complaint with godrej smart care online in their email id : [protected]@godrej.com in the second week of september, 2017, and after 2 weeks one technician came to my house, and on inspecting of the washing machine, he went back saying that some spare parts are to be replaced, and it has to be obtained from the godrej company, but till date he neither came back nor anybody from their service centre made the washing machine alright. Thereafter, many times calls were made on their toll free number [protected] & [protected], but no favorable response made by either by godrej smart care or from their service centre, and my washing machine lying idle for near about two months. The details of washing machine & day to day activities after getting the washing machine faulty is given below:
On 08/09/2016 i purchased from vijay sales, sion (W). Mumbai, one godrej washing-machine viz. Brand name : eon fuzzy+; model no: wt eon 651 pfh; product code:4m1671; serial no: pd0018-[protected] of 6.5 kg. One month back the said washing machine got faulty with the following observations i. E.
1) at the first instance it shown e3, though the upper lid was properly closed.2) button of 'start/pause' (Outer touch layer) went down.3) smell of wire burning & some smoke came out from the rear.
Immediately i lodged complaint on their toll phone no. [protected], and their technician after some days came and inspected, and stated that one parts is to be replaced & he went away. However, he did not turned up or came back with the spare parts for quite a long time. Thereafter again i lodged complaint/inquired with their service centre, and they said that the spare part is not available in the company, and they are awaiting for the same.
Sir, it is surprising to note that my purchased appliance being a new model washing machine and it's cost is approx. Rupees nineteen thousand, and such a reputed company like godrej could not provide or kept stock of the essential spare parts in their service centre which are to be replaced in the event of the customers are in distress, and that too within the guarantee period.
Now several false messages are coming on my mobile number-[protected] that
(A) on 5th october messaged “godrej technician-mumbai-abdul kadir khan will be attending your call -
B[protected] on 05/10/2017.
(B) on 06th october messaged “we are closing your godrej appliance complaint no. B[protected] as you
Have said that there is no problem.”
(C) on 15th october, messaged ‘service code given, share with technician. Call no. B[protected]”.
(D) on 16th october at 1.18 p. M. “technician abdul kadir khan will be attending your call - b[protected] on 16/10/2017.
(E) on the same day 2.45 p. M. Said “we are closing your godrej appliance complaint no. B[protected] as you have said there is no problem.”
Note: the fact is that no such technician visited, and i have not told anybody that there is no problem is there in the said appliance.

In view of the above circumstances, your are requested provide compensation from m/s. Godrej & boyce mfg.co., ltd., mumbai-400 079, for the all trauma myself & my family members are facing for the last near about 2 months in the mental stress being caused for contacting them several time and for the disappointment because of their lethargic & unfriendly attitude towards the customer, my money spent on all things from the date of purchasing their product in conveyance, calls, traveling, money spent on washing clothes by other people, since my wife is ill, and the cost of the washing machine spend with interest till final settlement & oblige.

Thanking you,
Yours faithfully

Sd/-
(Shankaran gokuldas)
Mobile: [protected]
Date: 24/10/2017
Address: bldg. No.118, room no.4243,
S. M. Plot, sector-7, cgs colony,
Antop hill, mumbai-400 037.