Godrej Appliances — Washing Machines

Address:

21/1042. Indira Nagar, Lucknow

Dear Team,

Surprise after Surprise, Now today we have received a SMS on my parent number [protected] that we are closing the complaint no L[protected] as you have refused to pay the visit charges.

Can I get an explanation, that I have made a complaint, then your local people threaten them to withdraw complaint and then finally the local service center closes the complaint also. What kind of customer service is this????

I would request the company officials to intervene and get this matter settled as this does not reflect the true spirit of the brand Godrej that I know.

Also what is surprising is that till date no one has contacted me to understand the issue (if not understood by my detailed mail). Shame on you guy’s.

Warm Regards,

Vishal Kumar Gupta
M : +91-[protected]

From: Gupta, Vishal Kumar (EST), Vodafone Idea
Sent: Wednesday, November 4, 2020 12:14 PM
To: Godrej Appliances Support ; '[protected]@godrej.com' ; '[protected]@godrej.com' ; '[protected]@godrejcp.com'
Cc: 'vivek.[protected]@godrejcp.com' ; 'Ketan.[protected]@godrejcp.com' ; 'p.[protected]@godrejcp.com' ; '[protected]@yahoo.com'
Subject: RE: [Godrej Appliances Support] Re: Poor Customer Service & Cheating by Service partner of Godrej

Dear Team,

It’s been three days that I last wrote. The impact of the same is that people from your local service center are calling the Sr. Citizen’s and threatening them to withdraw the complaint. As per them actual service has to be delivered by this service center and not people sitting in Corporate office Mumbai. Also told them, you may keep complaining, but now they will not repair the machine, nor change the parts.

What kind of service is this???

Please check the same internally, else for the safety of my parents I will be forced to move to local police, which might not be in the interest and reputation of the company and us also. Looking forward for senior management people to intervene.

Warm Regards,

Vishal Kumar Gupta
M : +91-[protected]

From: Gupta, Vishal Kumar (EST), Vodafone Idea
Sent: Sunday, November 1, 2020 1:51 AM
To: Godrej Appliances Support
Subject: Re: [Godrej Appliances Support] Re: Poor Customer Service & Cheating by Service partner of Godrej

Dear team,

Thanks for your revert, but since we bought the machine we were informed that this is the nearest service center that will cater to your request and hence we directly called them for any issues. Since the machine is being used by my parents who are Sr citizen, hence they follow the process that was told be the dealer at the time of machine purchase. You can get the details of your service center from the receipt shared in my trail mail.
Contact number of my parent is [protected]. If any call would have been lodged should be from this number.

Please check and revert.

Warm Regards
Vishal Gupta
[protected]

Sent using Vi™ Mobile Workplace

-------- Original Message --------
From: Godrej Appliances Support
Date: Sat, October 31, 2020 5:03 pm +0530
To: "Gupta, Vishal Kumar (EST), Vodafone Idea"
Subject: [Godrej Appliances Support] Re: Poor Customer Service & Cheating by Service partner of Godrej
##- Please type your reply above this line -##
Your request (262715) has been updated. To add additional comments, reply to this email.
Pranay Naik (Godrej Appliances Support)
Oct 31, 2020, 5:02 PM GMT+5:30
Hello Gupta, Vishal Kumar (EST), Vodafone Idea,
We have received your mail. But we will need details of the latest COMPLAINT NUMBER that you would have received via SMS on your registered mobile number.
Incase the call is not yet registered at our call centre, kindly do so right away on [protected].
These details will help us proceed further and resolve the issue.
Regards,
Godrej Appliances Service Team, Mumbai.

Gupta, Vishal Kumar (EST), Vodafone Idea
Oct 30, 2020, 12:36 PM GMT+5:30
*** THIS IS AN EXTERNAL EMAIL: do not click any links or open any attachments unless you trust the sender and know the content is safe. ***
Dear Team,
This is Vishal Gupta and I want to bring to attention to the management of Godrej, that how your local service center at Lucknow has cheated me and hence I need your help and support.
I am in possession of an front load washing machine, which we bought ~ 6-7 years back. The machine went faulty and we lodged a complaint at the local service center and Repairs done on 1 Jul 2020.
Re-fault came in Aug 1’st, we again contacted and lodged complain with service center, an engineer came and told that PCB is faulty and PCB is not available in company warehouse hence you buy a new washing Machine...Strange that for an ITEM NOT AVAILABLE we need to buy a new machine.
With no other option, but to try my luck, we showed the machine to an outside technician, and he confirmed that the PCB is absolutely fine, the DRAIN MOTOR is faulty. Here comes a bigger surprise since on 1’st July when the engineer visited he had replaced the DRAIN MOTOR only. Now we called back the service center and enquired where is the discrepancy in the whole thing. The service center again sent the same engineer who came to our place opened the DRAIN MOTOR from the washing machine and took it on an assurance that he will replace it with a new one.. he also said that due to corona pandemic supply chain is affected hence it will take time... Now it is October and still the washing machine has not been repaired and we are unable to use the same in spite of investing so much money in this machine.
Need your support to get the part replaced, as we had already paid for the spare and still waiting for 3 months now. The machine is being used by my parents who are Sr Citizen 72 years of age. Hope you understand the pain they must be going thru.
Name of the technician who has visited : Mr. Shiv Kumar Gupta : [protected]. Service Centre Owner : Mr. Dinesh Maurya
Also have attached the copy of my payment records to justify my claim.
Warm Regards,
Vishal Kumar Gupta
M : +91-[protected]