Godrej Appliances — Worst service- Godrej front loading washing machine

Dear Concerned,
I am writing this with great anger. We had bought front loading washing machine from Godrej and few days back the drum got spolit.
We sent it to service center 12 days back and the service center still says the drum is stuck in Kocchi and sometimes its in Bombay.
You have 2 days with you to resolve this issue and get back to me. I am from USA and I will make sure none of my colleagues buy your appliances

Please respond back with some genuine response.

-Vasundhara Acharya