Godrej Interio — broken legs of helix coffee table and broken ring of double bed

Address:

Mumbai City, Maharashtra

I had booked 1 no GODREJ MAKE SQUADRO QUEEN BED, 1 no ALPINA SOFA SET, 1 no KENT DINING TABLE with 6 nos STELLA DINING CHAIRS, AND 1 no HELIX COFFEE TABLE from your dealer M/S H P BUTALA & SERVICE, BAZAR PETH CHIPLUN in APR-MAY 2013, I received delivery of goods on 29/05/2013. at my home at and post PATPANHALE Taluka Guhagar Dist RATNAGIRI, MAHARASHTRA. At the time of delivery while assembling double bed, "Tail Pannel" was found faulty hence replaced by the Dealer, but then while replacing this panel on 29/06/2013, when we tried to open the upper panels that ring came into the hand, which looks like as "VERY POOR QUALITY", I do not stay at PATPANHALE permanently, I or my family members visit there once in 2 to 3 months, hence we do not use furniture frequently, but in my last visit in Feb 2015 I found that 1 chair is making noise if somebody seat on it. and with a little push to COFFEE TABLE, it complety collapse, luckily GLASS is intact but the portion which holds the small GLASS, in middle is completely broken and one base of a leg is gone out of shape, I really did not know that such a reputed COMPANY can provide such poor quality of Furniture. When I contacted Dealer, he told me that I have to pay for new hardware, which I am ready to pay also, but till date I have not received any reply. HENCE I am lodging complaint with you. KINDLY improve quality of the furniture provided to the customers, or else I have to takeup the matter to the consumer forum. VINAYAK V KELKAR [protected] [protected]@gmail.com