Godrej Interio — Delivery of product purchased not received despite several reminders and requests.

Dear Sir/ Madam,

I paid Rs 17800/-through net banking on 22.04.2021 to your Godrej Interio shop located at Kazhakoottam, details of which as shown hereunder.

Date pf Payment 22.04.2021
Mode of payment Net Banking - SBI
IMPS no.[protected]
Product ordered : Godrej Interio Slimline wardrobe 2 door without mirror.
Acknowledgement of receipt of payment received on my mobile phone on 23.04.2021 from your franchisee's official phone no.91-[protected].,

The product is not delivered to me till date despite my repeated requests and reminders. Your franchisee is totally indifferent to my pleas to deliver
the product and he has been giving me false promises of immediate delivery since the 2nd week of May. Of late he is not attending my calls and I had to use another phone to get in touch with him last on Monday (05.07.2021).He cites reasons for no delivery on all occasions as covid related problem, which I consider as a lame excuse and I suspect some foul play.

Incidentally, in the last week of April I requested the shop owner to defer delivery for two weeks, due a personal reason. But I have been requesting him delivery of the product urgently since second week of May.

In this circumstance You may kindly intervene and advise your Kazhakoottam Franchisee to urgently deliver the product to me. I also request you that you may kindly take up the matter with your franchisee and advise him to be more sensitive to customer concerns and to desist from such unethical practices as cited above to the detriment your reputation as a very highly valued and trusted brand/ organisation.

I do not have any hard copies of proof of payment/ order as the payment was made on-line to the credit of the franchisee's account.

Thanks in anticipation of a prompt response.

Ravikumar M S
06.7.2021