[Resolved]  Godrej Interio — Delivery o[censored]nusable wall unit, non-responsive attitude, hassles, and inconvenience

Address:

Mumbai City, Maharashtra

Date: 14.05.2014 To Police Commissioner / Officer-in-charge Mumbai Police And Police Commissioner / Officer-in-charge Thane Rural Police Copy to: PA to Mr. Adi Godrej, MD Godrej Interio PA to Mr. Ravi Gupta, Associate VP, Godrej Interio PA to Mr. Bedraj Tripathy, Senior General Manager, Godrej Interio Mr. D.N.Deshmukh, Associate Chief Manager (BE), Godrej Interio Mr. Sunil Kambli, Mumbai Region Head Customer Care, Godrej Interio Mr. Sunil Pol, Service Manager, Godrej Interio Mr. Pritesh, Sales Executive, Godrej Interio Subject: Complaint from a frustrated customer who is continuously cheated by apathetic Godrej Interio and their Dealer (Desire Furniture Virar) Dear Sir/ Madam, My first blunder: To my detriment, lured by advertisement and 'Godrej' brand name, I decided to purchase Godrej Interio Living Room Furniture that also from apathetic dealer Desire Furniture Virar. My second blunder: Over and above that, I invited unbearable pain by paying full amount. My third blunder: On firm (false) assurance and insistence of Dealer and Godrej Representative, I disposed my old living room furniture on 29.04.2014 in anticipation of sure (committed) delivery to make space for new furniture. After more than 40 frantic calls, furniture was finally delivered. After more than 25 calls over a period of 4 days and personal requests furniture was partly installed on 12.05.2014. I was anticipating relief finally. But no, now I learn that the panels of Zion wall units (costing INR 40, 000) delivered are wrong and unit cannot be installed for next month or two as it will involve manufacturing of these panels. House is messed up. Two upstands of wall unit are standing like dead man's coffin in living room. Wall unit parts and fixtures are scattered everywhere. Pleasure of buying new furniture has been evaporated. Image of Godrej has been shattered in mind. Fear is cropping that money is on its way to Vasai municipality drains. Godrej and Dealer got their full money. In spite of such frantic efforts at all levels, I did not receive a single call from Godrej. This is the state of one Post Graduate Degree Holder customer in megacity like Mumbai. God bless rural and illiterate customers. I request you to prevail upon Godrej Interio to get me complete wall unit as promoted by them in their advertisement. Besides this Godrej Interio should compensate me for all the hassles, pain and inconvenience. Thanking You Yours faithfully, Ravi Shukla Mobile No. [protected] Godrej Invoice No. 75I/21151800