Godrej Interio — False commitments & abnormal delivery delay by dealer R S Systems, Rashbehari Avenue, Kolkata.

Address:

Kolkata, West Bengal

I had ordered a modular kitchen product on 12 June 2015, and the dealer committed delivery within 15 days max. At that time I had paid 50% payment alongwith the order, which is their mandatory clause. On the 15th day (27 June evening) they called me and asked me to deposit the balance payment as materials had reached their store from their Mumbai HO. The dealer staff Mr Subhojit Pahari insisted immediate payment citing reason that my material may get delivered to next order line, if I dont make immediate payment. Altough out of stn I made immediate NEFT the next day (28th June) and Mr pahari confirmed delivery on tuesday (30 June). As my apartment was vaccant, I had to depute 1 person whole day to take delivery & they failed to deliver. On wednesday (1 July) they again assured delivery & again failed. On 2nd June (Thursday) they didnt deliver and told me that anyways it will be delivered the next day (today, friday, 3 July). And today also they failed delivery and 1 manpower been wasted due to them for 3 days. And during the course of the day I spoke over phone & 3 persons attended (Mr Kaushik, Mr Deepak etc) and finally the owner Mr Raja Bhattacharjee & all of them lied one by one. One said, my clearance from Godrej is not obtained, another says there is a transport line problem, another one saying there is a billing problem at Godrej end due to month end, etc etc etc. The owner tried to pacify me saying he will deliver me positively by coming tuesday 7th July, which I denied. If any client need to wait for 10 days after making full & final payment then plz cancel my order & refund my money. Being under pressure he finally committed delivery by tomorrow (4 July) within 5 pm and for that I have to depute person again tomorrow. I also called Mr Samik Khan Sales incharge of Godrej for modular kitchen products at Kolkata & he also commits delivery by tomorrow 4th July within 5 pm. Now my point is that: 1. why have you kept such crooked dealer who fails commitment thrice? 2. Why did they asked me to deposit final payment 7 days back when they knows they will not be able to deliver? Does RS Systems or Godrej take the liability to pay me the interest amt of the money? 3. Shall Godrej or R S System pay me the cost of 1 manpower for 4 days? 4. Is it a policy of Godrej & its dealers to make false coommitment to clients & only show interests while receiving money? 5. What actions should be taken against this crooked dealer R S Systems by you? If you are not taking steps & infoerming me, I will definitely reach my complaint to Godrej top management in due course. 6. What actions should be taken if Godrej & dealer again fails to deliver tomorrow within 5 pm? Awaiting revert pointwise please.