Godrej Interio — Malfunctioned hydraulic of recently purchased zen pro bed caused injury

Address:

605 A gaur ganga apartments vaishali ghaziabad 201010

1 The malfunctioned(as confirmed by Mr Anil who ordered replacement of hydraulic which was later confirmed by Mr Uttam) hydraulic caused injury
2 It instilled future fear in our mind of serious future injury
3 We will not be able to use hydraulic due to back pain now
4 No proper recommendation was provided for mattress due to which i made an incorrect choice of bed despite buying one of the cosliest bed available. I suggest to Godrej Interio decision makers a written recommendation of mattress weight size should be provided to future customers so that they can make a proper choice at the first instance itself by checking proper pros and cons of the products in option.

Now due to the above reasons, please cancel the hydraulic replacement request as raised by Mr Anil from service team after his inspection and replace the bed with option suitable to us based on our need.