[Resolved] Godrej Interio — Poor quality chairs sold by the company

K u e

Address:

Dakshinapan Shopping Complex, Kolkata

I have purchased entire set of furniture costing ₹1, 12, 726/- from Godrej Interio, Dhakuria, Kolkata on 22.10.16 for new flat purchased by my daughter Paulami Bhattacharjee. I have also got the the modular kitchen done in her flat through your authored franchise Rajni &. Co., 74, Despran Sasmal Road, Kolkata 700033 as per agreement signed on 28.09.2016 for which I paid ₹1, 06, 449/-. Such is my trust in Godrej products.

The flat remained unused for unused for about four years which was cleaned periodically. While cleaning I noticed some black particles like soot on the floor. On inspection I found the clothes underneath the chairs was giving off. That was before the flat was occupied.

The flat was occupied in July, 2020 which may be verified from other residents of the building K. B. L. Tower, 26A. Charu Chandra Avenue, Kolkata 700033. Unfortunately after some days the foam seat at the base and back of Radiance chairs (4 nos. Costing ₹17, 478/-) started peeling off. Even the metal understructure is getting bent.

It is true that the product has warranty for one year but I could not fathom how the company that claims that its products are durable and long lasting is selling such a poor quality product to the customers who trust them.

I have lodged a complaint by mail to [protected]@godrej.com on 13.11.2020 requesting repair of the chairs. I attached the pictures of the chairs and the invoice. They have written back to inform me that that warranty has expired. Repairing can be done on chargeable basis. They will inspect for which ₹400/- to be paid and then will repair if I agree to the quotation they will send for materials and repair.

Question is why should I spend money for repair of the chairs of poor quality which the company Godrej is selling to the costomers who repose trust in the company.

I fear that repair with the same poor quality material will invite recurring problem. Am I expected to get the chairs repaired every six months or one year. The chairs are not cheap. Each chair costs ₹4400/- approx.

I would request you kindly to replace the chairs with another set of 4 chairs of good quality. I will pay the difference of price.

Subir Bhattacharjee

.

+5 photos

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Jan 11, 2021

Complaint marked as Resolved

I have not received any communication from the company so far. Nobody called me from the company nor I have received any email till date. My Mob. No. is 9432297849, email id. :. [email protected]

Godrej Interio customer support has been notified about the posted complaint.

Nov 16, 2020

Updated by K u e Poor quality Radiant Dining Chairs chairs sold by Godrej Interio, Dhakuria, kolkata. Damaged after use for few days. The chairs kept in the flat before occupation started decay on its own. After use for some days foam cover started peeling off. Each chair costs ₹4400/- approx. Repair will entail additional expenditure which will be recurring in nature. Only solution is replacement with good quality chairs for which diffence of will be borne

Dec 29, 2020

Updated by K u e More than one and a half month is over. Waiting eagerly for your response and kind action. Please don't make me wait any further. I think in keeping with reputation of your company you will find an acceptable solution in line with my request.
Plz expedite Sir

Jan 05, 2021

Updated by K u e Unusually long time has elapsed since registering my grievances on 16.11.2020. Three reminder have been sent in the meantime. Your loyal customer who are spending lakhs of rupees for purchase of furniture for self and family members certainly deserves a reply.
Waiting eagerly sir

Jan 06, 2021

Updated by K u e I am sending reminder one after another. I
can't understand where is the problem in informing your decision. Plz inform yes or no very fast. I need to take further decision in the matter. The chairs can not be used any further for dining purposes.

Jan 11, 2021

Updated by K u e I find that you have mentioned that my complain has resolved. Being a complainant I am not aware how you felt that the complaint has been resolved. I shall be obliged if you kindly give a clear message on this matter.

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Comments

K u e

Interio Service - Kolkata has refused to consider my request for change with any other model although I offered to pay the difference of price.

I am still hopeful that complaint posted in this portal will provide me me a just solution

Godrej Interio Customer Care

from Mumbai, Maharashtra

Dear Customer,

We regret the inconvenience caused to you. Request you to send us your concern, along with your product and contact details at [protected]@godrej.com and we'll connect with you shortly.

Regards,
Godrej Interio Customer Care

K u e's [Complaint's author] reply, Dec 15, 2020

Almost a month is over, I am still waiting for any positive response from Consumer complaints.in customer service. I reiterate that very poor quality chairs were sold by Godrej Interio, Dhakuria, kolkata pictures of which along with details was mentioned in my mail dated 16.11.20. Brief datails with pictures were also posted from my twitter account. Although favoured with prompt response vide your mail dated 16.11.20 from support@https://www.consumercomplaints.in no further communication in this matter has been received by me till this date.

Is it the price a loyal customer has to pay who repose trust in your brand. I purchased entire furniture from the same outlet for my flat way back in 1986 for my new flat and gifted all the furniture during my daughter's marriage in 1984. Even now I can give all details of purchase if you ask for.

Unfortunately this time around when I purchased further for my daughter's new flat I felt cheated. I admire the ability of your astute sales person to convince unsuspecting person like me promising delivery of high quality chairs. This has definitely eroded my trust in your company which has huge brand value.

I request once again to replace the 4 chairs with good quality chairs on offer. I am ready to pay difference of price.

My contact number is 09432297849,
email id is [email protected]