Godrej Interio — Refund for not delivered Office table

Dear Team,

I, Monalisa Saha Mukherjee, have purchased one Companion C-2 Office Table and one Cross Large Seat Office Chair from your Godrej Interio showroom, VIP Road, Kolkata on 13/09/2020 with Order No. 186931. On the day of purchase, the sales executive (Vishal Singh Rajput) had assured me of receiving the office table and chair within 3-4 weeks. I didn't get the product delivered for almost 2 months, except a defective chair which was delivered on 5/11/2020.

The Cross Large Seat Office Chair couldn't be assembled by the technician as some part is missing from the sealed package. I have called the sales executive multiple times during this 2 months span regarding my order delivery but he was making false promises about the product that it would be delivered soon. I kept on chasing him but he never received my call at one go. I haven't got any intimation from the showroom staff that my order will be delayed, neither message nor a call.

So after waiting in vain I have received a defective chair and the table is still pending and the showroom can't guarantee the delivery date for my order.

So I want you to refund the entire money paid for the Companion C-2 Office Table which is INR 9, 073 asap. This has been the worst experience of buying Godrej products and the most important point is the worst after sales service provided from such a renowned company and a reputed brand. None of the staff bothered to inform the customer about the product delay, either via message or call and kept making false promises.

Please refer to the details below for the refund of said amount.

Total amount paid for the Office Table - INR 9, 073
Beneficiary Name - Monalisa Saha Mukherjee
Bank Name - HSBC Bank
Account No[protected]
IFSC Code - HSBC0700005
Branch Name - Gariahat Branch

With regards,
Monalisa Saha Mukherjee
Contact No: [protected]
[protected]