[Resolved]  Godrej Locking Solutions — Godrej Locks Service related issue

Recently i have purchased around 30 pcs Godrej Mortise lock and main door lock for my newly opened hotel at shivrinarayan, dist-Janjgir-Champa, Chhhattisgarh There is a manufacturing problem in one room door lock and that is in closed position, my carpentar has tried a lot to open it but he is not able to open it.I spoke to my prasad mo. [protected]. He told me there is no one available for service at your place . So i told him send some one from Raipur .then he didnot replied me properly and told me do whatever you want to do i will not send any person to your place .I asked him why do you sell product to a place where you wont be able to provide service, he didnot have any answer for it.I have basically purchased godrej lock for its service only and i am not getting the same .If i didnt get any fair reply from company i will put this case on consumer forum and will send this case to the editor of newspaper of our area.Rahul sultaniaMo. [protected]