[Resolved]  Godrej Locking Solutions & Systems — Complain relating to security locker - taurus

Address:

Mumbai City, Maharashtra, 400078

I have purchase security locker from Godrej (Brand Taurus) because of the name and paying premium for the brand thinking that it will be long lasting. The price I paid for Taurus was Rs 6, 500. It was really unfortunate that my decision was wrong. I purchase the locker in end of 2014. The locker failed to work because of electronic problem in Mar-16 and authorized service center of Godrej repaired on 14.3.16 by changing rotar and charged me Rs 1, 600 (which is 25% of purchase cost). Again the same problem started in Jan-17 (Problem is after entering password and pressing #, the locker keeps open and doesn’t close). When I contacted Godrej service center and complain that it was electronic problem which Godrej has to rectify which they refused. It means again I will have to pay for repair of Rs 1, 500 approx. When point the same to service center, they don’t have any answer and told to speak to authorized service center. Every year spending such amount will make no sense but to change the locker.
I had purchase Godrej locker thinking of quality and value for money but it seems the time has changed and Godrej quality is similar to local or Chinese products quality. In such case better to go for local made or chinses products rather than paying price for low quality.

Will request if you can repurchase the locker and let me know what you can pay, or repair the same at free of cost since it has electronic issue.