Godrej Locking Solutions & Systems — Godrej Lock complaint

I had requested Godrej Customer Care for purchase of duplicate key against my Godrej Ultra XL+ Tribolt lock . They provided me the contact no. of Mr. Purna Pradhan (M- [protected]). I had contacted Mr. Purna and he informed me to come to his location at 4:30pm of 26th April 2021 but he did not came till 6:30pm. I had called him at that location 3-4 times. Every time he assured to reach within 5minutes but did not came. Lastly, he switched off his mobile. Again I contacted your customer care and they provide me a ticket no. W[protected] but I found same is closed without taking any action by Godrej lock service.