Godrej Locking Solutions & Systems — Godrej tribolt door lock

Address:

Bangalore, Karnataka, 560097

I have purchased a godrej tribolt door lock and it is under warranty. Recently the key got struck in the lock and could not be opened. Finally the key was broken and half of the key was struck inside. We brought a duplicate key maker who said the piece cannot be removed. As we had no other choice we had to break open a godrej 7 levers lock from the grills gate and also backside door lock. After entering the house from the back door the key maker dismantled the lock and removed the broken piece from the front side of the lock in his work shop.
Later on he tried to fit back the lock. But it was not possible because the person who installed the lock did not use proper screws (2). The key maker was helpless and left my house.
In the bargain i lost my 7 levers godrej lock, back door lock and another rs.1, 000-00 paid to the keymaker. Totally the inferior qualitytribolt key made me spent about 6 to 7 thousand.
Later on i contacted godrej company, and they sent a mechanic who took the lock to the workshop and got the fitted to my door. It is working fine.
I sent a letter to godrej co. Explaining the things and requested them to issue a duplicate key and also compensate me at least with a
Sum of rs. 4000/-. The company has refused my request.