Godrej Locking Solutions & Systems — Lock failure, unable to open door

Yesterday I have raised a service request, [protected].

It's been 24 hrs, I am waiting my door to be opened. The lock is under warranty and and fitted by Godrej itself.

You people have assigned a technician and he was unable to open the lock, he just drilled the key hole.
He was insisting to break the door, this is highly unacceptable. My door is far more expansive and I have done some interior work.

Please arrange a good technician who can open the lock without damaging the door.

I am currently staying at hotel.

Please take is matter to highest priority. I lost my two working day, as all my laptop and other stuff inside my flat.

Hope a prompt response & reply.

Thank you
Aishvarya tiwari