[Resolved] Godrej Locking Solutions & Systems — No after sales service | |||||
I purchased 3 vdps for my home last year in october. Recently i have been facing problems like static, voice breaking, the call button not responding when pressed etc. I called customer service on 12th september to log a complaint (D[protected]) but no body has visited my place to resolve the problem. To top it, when i received a call from one of their branches, the way their representative spoke on the phone : "let me tell you beforehand that our technician will only touch the vdp if you pay upfront" was not appreciated. I received messages with the details of the technician but when i called at the number in the message, the technician said that he has no information about my complaint. I was promised that the technician will absolutely come on 28th but again the day passed and no one visited. I wrote to the email address provided on their website for complaints but no body has bothered to respond. This is very disappointing and pathetic customer service. I'll never buy a godrej product again nor would advice anyone to buy it Was this information helpful? | |||||
Nov 4, 2016 Complaint marked as Resolved Godrej Locking Solutions & Systems customer support has been notified about the posted complaint. Verified Support Oct 04, 2016 Godrej Locking Solutions & Systems Customer Care's response Dear Sir, We have referred your query to our Godrej Security solutions team[protected] and they would contact you shortly. Thank You, Sarita Shete Deputy Manager – Customer Care Godrej Locking Solutions & Systems division | |||||
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+91 22 6796 4890
1800 209 45 43
+91 22 6116 3100
Locking Solutions & Systems Division, Plant 18A, Pirojshanagar, Vikhroli, Mumbai, Maharashtra, India - 400079
My registered phone No [protected],
Address: 334/2B, 9Th cross of Byrasandra road, G.M palya,
Bangalore-560075
Please send the technician early...