Godrej Locking Solutions & Systems — Non replacement of Lock

Address:	Khordha, Odisha, 751015
Website:	www.godrejlocks.com/godrejlocks/contactus.aspx?id=10&menuid=895

I recently purchased a Godrej Lock, Model- Ultra twinbolt (new), model no-8271 on the 5th Dec from Rajrani Trading, Bhubaneswar. As it did not have autolock facility, we requested the dealer for an exchange and he in turn placed an order for Model no-8264 with Gajanan Services.
The lock apparently was not in stock then and even after Three months and numerous reminders from us as well as the dealer, it is yet to be delivered to my location.
I then called up their their Customer support help line who advised me to mail their cust care regarding my problem. I recd a reply from them where in I was assured that Mr Dinabandhu of their office would get in touch with me to address the problem.
No action has been taken since.