Godrej Locking Solutions & Systems — problem in the altrix night latch lock

Address:

Kolkata, West Bengal, 700028

My ticket no is 130416. I am a victim at the hands of godrej, who are only trying to extract as much money from the customers as possible. On 23-2-20, i witnessed a problem
With my night latch and called them for help. Upfront they told me that emergency charges will be 600 + gst and within 48 hours charges will be 130+ gst. Since i didn’t want to pay so much i opted for the 2nd slab. Shortly a technician called me and after asking my apartment details he asked me if the lock was installed by the carpenter or the godrej guys. When i told him by the carpenter, he immediately told me that the charges would be 330+ gst. My question is, are you trying to fool us. We have paid a hefty amount for the lock and in distress, are u trying to make money. My vendor had not informed me that the installation should be done by godrej company and neither was this told to me on godrej helpline. Very very disheartened to see such an obnoxious behaviour of a much branded company like godrej. Please amend ways and stop harassing your customers who have bestowed their faith in you.