Godrej — locks division

Address:	380009
Website:	Godrej

Hello harsh,

I am surprised to read your mail with pain and i now understand your cheap tactics. I never knew godrej will stoop to these level.

My entire image of godrej has changed with your conspiracy.

I called you back before 15 days, first of all one mr. Shailesh came, he informed me about the procedure that at godrej we can not give quotation like that, so he visited after 3 days to my residence and started all the formalities.
The order was of estimated of 4.5 lacs with all fingerprint locks and all. However looking at your indian government servant like behavior i decided to place all other possible orders to samsung & yale.

Then you took over saying that we have a system and we can give you price and delivery only after getting the written confirmation from the head office. We have a slow system but it is perfect and we can never be wrong on date of delivery.

During all these time i was really pleading that the house is ready & i can not afford to wait so long for the quotation.

Twice you guys made me sit at the office till 9 pm just waiting for you, with your delayed visit in-spite of the fixed appointment (My office closes at 6 pm), because you had no time and meeting customer seems your last priority. Then you send me a dealer imprint traders, (The one who is ashamed of printing godrej name on his visiting card) his visiting card had names of ricoh & kores, but no godrej.
During all this period i have been speaking and calling your mr. Ankitbhai patel, informing him now and then about the horrible experience i am facing with godrej.
I was surprised by your idea to dupe me when you said that why you are buying 40 locks, buy only 20, when i said that i buy more to keep in stock for future failures/requirements and we arrived to the figure of 30. I was also surprised with your dadagiri that if you buy 20 you get 4 master key, and if you buy 30 then also you will get only 4 master keys, after much deliberation, you agreed to 5 master keys. I have audio recording of the same.

This shows
1) that a company like godrej will slap looking at the capacity of your cheeks. You have no fixed policy. You justify your delay by impressing that your system is slow but perfect
2), i can now guess your cheap tactic, that because you have seen my house & you knew that it is in final stage, you decided to pass time to get competition out & now you left me with no option but to succumb with your ready product instead of what i want. This is really cheap roadside vendor tactic. I have given advance cheque to a dealer i do not know, just on your email & godrej name, you are taking undue advantage of the decades old brand.

Honestly, three of my staff members stay at godrej garden city and my experience is exactly opposite of theirs. They do not believe that you can stoop to this level for such a small order.

However you are hereby informed to make sure that you adhere to your contract for which the payment is made in advance, without deviating from the delivery schedule failing which you will be responsible for all the consequences.
A contract signed against consideration is a valid contract and any deviation without our consent is not acceptable

You are in so dirty tactics that you refuse to share email id of your rm. Since 5 days i am listening that he is in exhibition.

Hope good sense prevails.

Sanjay shah