Godrej Mattress — Sagging mattress

Address:

400104

Dear sir / madam, we purchased the mattresses from godrej considering it to be a reputed and well established company. The mattress comes with a 10 year warranty, however within the first two years sagged, making it impossible to have a peaceful sleep. We complained for the same on april 19, 2017, the technician was prompt to attend on april 24, 2017. He took the pictures, copy of bill, and all the measurements, with a promise to get the mattress replaced immediately. But till date nothing has happened. We kept on following up with the complaint on the toll free number [protected] and periodically, we receive a call from no. [protected]. The person tells us that the complaint would be resolved soon after getting all the details again, but no action till date. It was never expected from a great company like godrej, it is not a fly by night company, i guess.