| Address: | New Delhi, Delhi, 110025 |
I have purchased Godrej Refrigerator RB EON NXW 380 SD 2.4 INOX on dated : 03-May-2016, which was actually my biggest mistake choosing Godrej over LG.
Spent over 42, 500 INR from Vijay Sales Showroom Lajpat Nagar.
The day I made the purchase I was quite sure on picking up LG 420 Ltr Refrigerator, but the extreme Marketing executive skill of the lady at Vijay Sales made me purchase Godrej.
I was made sure of making the right decision as the quality and stability of Godrej is quite good.
A week back we observed the cooling of the refrigerator is not that effective so we manually increased the same but still it was not up to the mark.
Just to confirm we placed a bowl filled with water in the freezer and waited it to cool down to ice, after almost 16 hours of the observation we find out the ice formed in the bowl still not hard enough and it still holds water in it.
We made the complaint to Godrej with reference number D[protected], Dated : 30-May-2016.
After few hours the same guy who has made his visit at the time of installation came and after checking the freezer he updated "The issue may be because the refrigerator might have gone to the defrost mode Automatically".
After hearing his silly response we asked him is it possible that after 16 hours a freezer is unable to convert water in to ICE, is it normal.
He was quite nervous by his statement and promised that some Sr.Engineer will visit us in next 2 days.
After 2 days on 1-June-2016 some Engineer Irshad mobile number ([protected]) made his visit after observing he says in the night please turn off this Refrigerator and Turn it on in the morning, he does not sound logical but we said ok as he promised to get it fixed ASAP and want us to inform him about the observation.
After doing the same since Yesterday morning we have called him 3 times he kept on promising will be reaching at our place in short time, but there is no sign of him.
Request you to please help me in getting Return of my Money, as I am no more intrusted to use your Product.
Was this information helpful?
We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.
Regards,
Godrej Appliances Team.