[Resolved] Goibibo — amount was deducted but booking is failed

naseer094

from Mumbai, Maharashtra

Address:

5/250/1/F/C, Mahbubnagar, Andhra Pradesh, 509301

Reference id TRNA1J3ANBBLF4 its showing refunded my upi transaction id is[protected] payment done through payment as on 2/4/19, while i was booking a train ticket it was failed and my money has been deducted and no response from your team goibibo please ASAP its my humble request refund my money if it like this happen then no long i will use

Thanks

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May 9, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2019

Ibibo Group / Goibibo Customer Care's response Dear naseer094,

Greetings from Goibibo.com

This mail is in reference to your booking id: TRNA1J3ANBBLF4.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

Apr 08, 2019

Ibibo Group / Goibibo Customer Care's response Dear naseer094,

Greetings from Goibibo.com

This mail is in reference to your booking id: TRNA1J3ANBBLF4.

Please be informed that the payment got failed at the payment gateway and the user is not charged. We request you to raise the issue with your concerned bank.
In case of a successful transaction, request your bank to share BRN and then provide us.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team-Goibibo